Complaint

If you wish to complain about a product that you have bought from Sofacompany.com, please contact us within the warranty period. We will process your complaint and try to help/improve it in the best possible way.

You will be asked to send us some photos of any product damage, provide the order number and provide a detailed description of the problem so that we can find the right solution. Using this information, we determine whether the complaint is based on a production or material fault, or if it is due to normal wear and tear or inflicted damage.

The warranty does not include:

  • Normal wear and tear
  • Defective goods caused by lack of proper maintenance
  • Incorrect installation and setup
  • Velour that change colour when the light hits the fabric from different angles. This is not a fault, but a natural occurrence with velour.

Most of our sofas have a very thin black lining underneath the sofa. It has no practical or aesthetic purpose once the sofa is put into place. A small hole in the lining does not warrant a complaint.

If we feel the complaint is justified, we solve the issue through replacement of spare parts, repair or exchange.