If you wish to complain about a product that you have bought from Sofa Company, please contact us within the warranty period. We will process your complaint and try to help/improve it in the best possible way.
You will be asked to send us some photos of any product damage, provide the serial number and provide a detailed description of the problem so that we can find the right solution. Using this information, we determine whether the complaint is based on a production or material fault, or if it is due to normal wear and tear or inflicted damage.
If we feel the complaint is justified, we solve the issue through replacement of spare parts, repair or exchange.