Orders are generally processed on our system within 24-48 hours after they have been received.
Customers may elect to either have our logistics partners deliver, or alternatively, independently arrange for collection from our Warehouse in Cape Town at their own cost
For orders received on items that are in stock, customers will be contacted by our logistics team to arrange a mutually convenient Delivery / Collection date
Delivery for orders on items that are in stock is 5 to 7 working days from bank payment clearance.
For items ordered that are not in stock at the time of order placement, depending on where the respective products are in our production and shipping timeline; delivery may take up to 13 weeks. Please check our system timeline at the point of order placement. Exceptions to the specified delivery time may occur, you will be notified of any delays.
As deliveries are outsourced to third-party logistics companies, delivery does not include the unpack and the assembly of the legs
CANCELLATIONS / 14 DAY RETURNS POLICY
We offer a 14-day full product money back / exchange guarantee. Delivery fees however are not reimbursed and items will need to be returned to our Warehouse in Cape Town within the 14-day period. Items must be returned in their original sofacompany.com branded packaging and in the same, brand new condition in which they were delivered. A minimum charge of 10% will be levied for any returns not in the original packaging or damaged packaging.
We can also arrange for our logistics partner to collect the return on your behalf, the transport cost will be for your account
Quality inspections will be carried at our Cape Town Warehouse out prior to refunds being passed
This 14-day exchange / return policy does not apply to a 'Make Me' product as this is manufactured specifically for you and therefore cannot be resold
SALE ITEMS: No returns, refunds or exchanges are accepted on Sale items once the goods have been received in good order. Please note that sale items include showroom floor stock